Plant Quality Engineer (PQE) - Warren, MI

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JOB OVERVIEW

The Plant Quality Engineer (PQE) is responsible for all aspects of product conformity for their systems / Components at the Sterling Heights Assembly Plant. The PQE reports directly to the PQE Manager and will build effective relationships with both salaried and hourly, assembly plant/corporate personnel, in order to complete projects within their area of responsibility. Responsibilities include: Validating product changes, providing technical expertise, and improving outgoing quality that will meet or exceed our customers’ expectations. With unquestioned integrity and strength of conviction, the PQE responds to manufacturing quality issues and manages all product changes. Through the usage of advanced problem-solving methods and SPW structured problem-solving methodology, the PQE supports all continuous quality improvement initiatives within the plant. Furthermore, the PQE must work collaboratively with cross-functional manufacturing teams and facilitates consensus and drive action from the main stakeholders. 
 
Responsibilities include but are not limited to: 

• Represent “Voice of the Customer” within the Assembly Plant 
• Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation 
• Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area 
• Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Response Transmittals (RRT), Customer Satisfaction Notice (CSN)) 
• Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (CPA, VLO, BSR, and TDF performance driven to assigned targets) 
• Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved 
• Collaborate and lead internal and external resources in order to achieve project/program timing 
• Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools 
• Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility) 
• Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked 
• Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center) 
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