Client Solution Specialist Senior - Troy, MI

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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Specialist Senior within PNC's Real Estate organization, you will be based in office within the posted locations on this requisition.

Some job duties include analyzing client intake forms, accurately transferring and managing data, and ensuring the integrity of information through careful review of screening questions. This position requires handling a high volume of cases—80 to 100 each month—while maintaining a high standard of accuracy and efficiency. Proficiency in Microsoft Office, previous experience in data entry, and previous financial experience is preferred. Strong attention to detail, time management skills, and the ability to work independently are key to succeeding in this role.
Job Description

• Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
• Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
• Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
• Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• Serves as a peer resource and may perform general administrative support.