Relationship Manager - Farmington Hills, MI

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The Small Business Relationship Manager is responsible for acquiring, managing, and retaining small business clients. This role will support multiple banking centers in a defined geographic territory by focusing on small business customers over $3 million in annual revenues with lending needs over 100K (up to $1.5MM), including all owner-occupied commercial real estate and SBA lending. The SBRM will be committed to acquiring new relationships, discovering unmet needs, and working closely with business partners.
 
Position Responsibilities

• New Business Development and Cross-Selling
• Generates new product relationships from new and existing Small Business clients, including but not limited to demand deposit/operating accounts, cash management and payments services, Business Loans, Business Lines of Credit, Commercial Real Estate Loans, SBA, and various other banking products and services.
• Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business.
• Receives incoming Retail Small Business client referrals from assigned Retail Branches to identify opportunities to acquire new business and deepen household relationships through extensive cross-selling, which includes referring to Commercial Banking channels, Consumer Banking, Private Banking, Wealth Management, and other lines of business.
• Maintains an active pipeline, which is communicated regularly to their assigned Retail Branches/Private Banking partners.
• Effectively uncovers and assesses prospects' needs and financial status to provide accurate and suitable credit and other product advice and recommendations.
• Coordinates with Credit Center and various product specialists to deliver services to the client.