Workforce Solutions Program Specialist (Remote) - Livonia, MI

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Company Info
Job Description
Acro Service Corporation (Acro), one of the nation’s largest staffing companies, is seeking a Workforce Solutions Program Specialist. If you have at least two years of related experience in the staffing industry preferably in a Managed Service Provider (MSP) program setting and specific experience in the recruiting space, we want to hear from you! Immediate interviews are available for qualified candidates. Come join our award-winning team!

SUMMARY

The Workforce Solutions Program Specialist (Program Specialist) is responsible for working with client users to facilitate delivery by MSP program suppliers of the temporary personnel required by the client. The Program Specialist will provide responsive and professional service to client users in requesting, selecting and managing temporary personnel. The Program Specialist will work with and manage MSP program suppliers to ensure all client positions are filled in a timely manner and within the established pricing framework. The Program Specialist will ensure that the suppliers take sequential steps in the candidate selection process (i.e., submittal, interview, drug and background screens, and onboarding) in a responsive and timely manner. In addition to staff augmentation, the Program Specialist will be required to work with suppliers of statement-of-work (SOW) services to help client users acquire contingent talent under a SOW on an as needed basis. The Program Specialist will ensure all program suppliers and their contingent workers comply with client policies and procedures and applicable regulations. The Program Specialist will be highly proficient in the use of the VMS being used in the MSP program and serve as First Level of VMS support for all users.

DUTIES & RESPONSIBILITIES

• Work daily within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions, supplier submitted resumes and onboarding documents to ensure compliance.
• Must maintain a high level of customer service on a daily basis by maintaining a continual feedback loop to client users either through the VMS, email or phone regarding activity against their open requisitions. Respond to all client service requests or queries immediately, but in no event later than two business hours.
• Manage daily contacts (phone calls, emails, IMs) from suppliers regarding the submitted candidates or other issues pertaining to their assigned workers. At times, respond to contacts from temporary employees regarding entering of time and expenses and other relevant issues.
• Maintain a thorough understanding of the candidate recruitment process and resume evaluation for a number of various job categories which may include technical, IT, professional, industrial, medical, and other categories required by the specific client.
• Promptly update other members of Acro’s MSP program team for client regarding activities affecting the program to ensure all Acro team members are on the same page; such updates can be in the form of timely entry of information or notes in the VMS, or by email, calls or meetings.